Red Augment – Privacy Policy

Last Updated: July 2025

Red Augment (“we”, “our”, or “us”) is committed to protecting the privacy of individuals who interact with our website (www.redaugment.com), services, and digital platforms. This Privacy Policy outlines how we collect, process, use, store, and protect your personal data in accordance with applicable Indian and international data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and GDPR, where relevant.

1. Scope of This Policy

This policy applies to all visitors, users, and others who access our website or interact with us. It governs both online and offline data processing.

2. Lawful Basis for Processing

We collect and process personal data:

  • With your explicit consent, for specific purposes
  • As required under Indian law
  • For fulfilling a contract, where applicable (e.g., responding to service inquiries or collaborations)

Note: Under India’s DPDP Act, we do not rely on "legitimate interests" as a legal basis for processing.

3. What We Collect

Personal Data: We may collect the following personal information if you choose to provide it:

  • Name, email address, phone number, company name
  • Any personal details submitted through our contact forms, career applications, or email interactions

Non-Personal Data: Collected automatically via cookies or analytics tools:

  • Browser type, device ID, IP address, location, OS, access times, referral sources
  • Aggregated usage patterns and browsing behavior on our site

We do not collect sensitive personal data unless explicitly required and with your consent.

4. How We Use Your Information

Your information may be used to:

  • Respond to inquiries or partnership requests
  • Communicate updates, service changes, or marketing (only with consent)
  • Analyze usage to improve our website and services
  • Comply with legal obligations

We will not use your data for profiling or automated decision-making without informing you.

5. Children’s Privacy

We do not knowingly collect personal data from children under the age of 18. If you believe a minor has provided us their information, please contact our Grievance Officer to have it removed.

6. Your Data Protection Rights

You have the right to:

  • Access your data
  • Correct inaccurate or outdated information
  • Withdraw consent at any time
  • Erase your data (“Right to be forgotten”)
  • Restrict or object to processing under applicable laws
  • Port your data (where technically feasible)
  • File a complaint (see below)

To exercise these rights, email us at contact@redaugment.com with your request.

7. Grievance Redressal & Complaints

Under the DPDP Act, we have appointed a Grievance Officer to handle user complaints and concerns. If you believe your personal data has been misused, you may:

Contact Grievance Officer:

You may also lodge a complaint with the Data Protection Board of India (DPBI) or your local supervisory authority if you are not satisfied with the resolution.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes stated in this policy, or as required by law. After that, we securely delete or anonymize it.

9. Security Measures

We take all reasonable precautions to safeguard your data, including:

  • SSL encryption and secure transmission protocols
  • Access controls and firewalls
  • Regular system audits and vulnerability checks
  • Internal policies for employee access and confidentiality

10. Cookies & Tracking Technologies

We use cookies to enhance user experience, understand visitor behavior, and improve site functionality.

Types of cookies used:

  • Strictly Necessary – for core site operations
  • Performance – for analytics and load speed
  • Functionality – to remember user preferences

You may control cookies through your browser settings. Disabling some cookies may limit functionality.

11. Third-Party Services

We may use trusted third-party services (e.g., Google Analytics, newsletter tools). These providers have their own privacy policies. We do not sell or share your data for advertising purposes.

12. International Transfers

If your data is transferred outside India, we ensure appropriate legal safeguards are in place, including data processing agreements and security measures aligned with applicable laws.

13. Updates to This Policy

We may periodically revise this Privacy Policy. We encourage users to check this page for updates. Continued use of our site after changes implies acceptance.

14. Contact Us

For questions, requests, or complaints regarding this Privacy Policy:

Contact: contact@redaugment.com

RED AUGMENT, IS A REGISTERED TRADEMARK AND BRAND OF DAJP COMPUTER MARKET HUB PRIVATE LIMITED, New Delhi, India